Comments on: JazzHell

By: chusaj

chusaj — Wed, 18 Apr 2012 07:07:36 +0000

Fuck Jazztel.

We are having problems with that f***in company

By: Andrew Spence

Andrew Spence — Sun, 24 Dec 2006 11:33:23 +0000

Jazz Hell just about sums it up. I told Jazztel that I wanted to end my contract in June 2006. The staffer checked my data on her computer and confirmed that the contract had been terminated. Even so, I waited a couple of months before instructing the bank to stop further payments. Since then, Jazztel has blithely ignored my protests and certified correspondence. Now it is resorting to the threat of credit blacklisting. A company that employs such vile practices should simply not be allowed to do business in Spain or anywhere else.

By: Pablo Slough

Pablo Slough — Thu, 16 Mar 2006 09:05:02 +0000

We have Jazztel Empresas in the office and I have had more outages on our internet line than California during Gray Davis. We usually have an outage on the internet line once a month and as usual it is blamed on telefonica or better yet an “incidencia general”. In december we had out internet service down for 5 days in the office and their excuse was telefonica’s caudal had gone out due to a storm!!!

Our line is a 2MB line and we are supposedly guaranteed 100% – we have never had more than 10%…and we pay business rates. I feel bad for residential users it must be even worse!

The company is a disaster and even the customer service who we know well now – seem to sigh at how terrible the service is when you speak to them. Instead of spending on advertsiing they should improve service levels.

Since our last outage we made a decision to move to Alpi and are in the process of doing so…it still took them 3 months to start the process, saying they lost the ocntract…help us god!

Anyway just thought I’d rant.

By: Jean Marc

Jean Marc — Wed, 08 Mar 2006 15:22:06 +0000

This sounds very much like the typical “killed by early success” trap many start-up and challengers face:
A. an agressive marketing strategy (very attractive offer, mass communication,…)
B. not backed-up by scalable back-end operational capabilities to handle the ramp-up in sales
A+B leads to bad (and in the best case irregular) service level to new customers (in such crucial things as activating your ew customers), creating a brand “badwill” of being a lousy company.

Sometimes a wonderful strategy to flood the market with your product goes down the drain because of poor implementation…

By: yannick

yannick — Wed, 08 Mar 2006 10:52:31 +0000

Richard, it true there must be many happy customers like yourself; and of course, the happy ones aren’t making as much noise as the unhappy ones….but it doesn’t excuse the fact that this company is making some serious mistakes. For a startup attacker hoping to steal market share, I think these may prove to be fatal ones.

By: Emily

Emily — Wed, 08 Mar 2006 03:28:29 +0000

Sounds like verizon here in the states. I can’t stand that company. I had to install a phone line for work purposes and I had a very similar situation with Verizon postponing the installation 4 times then coming out, doing nothing and leaving. 2 times that happened before I finally called and screamed at 3 different people only to find out that indeed the line was miraculously installed despite the technician telling me he wouldn’t be able to. ugh.

Anyway, I feel your pain.

By: richard lander

richard lander — Tue, 07 Mar 2006 23:29:31 +0000

i took jazztel on ‘blind’ when i moved here 7 months ago. apart from initial delays getting the USB box replaced with a router i cant recall a second’s trouble. there have been two small outages both of which have been solved by customer service in a friendly and efficient manner despite by crap spanish. i get 6mb (or is it 20? not sure i care that much) and free landline calls for E30 a month. not bad…

one swallow doesnt make a summer, as we like to say here in the zona alta, but its worth hearing another side of the story.